Frequently Asked Questions
Shampoo carpets, clean, and paint as needed.
No, you do not have to be present for work to be completed.
Yes, we have on-site maintenance and after-hours emergency On-Call Maintenance.
Call, stop by the office, email, or put in a service request through the online Resident Portal.
During business hours come to the Leasing Office and present your ID to borrow a key. After hours call the emergency On-Call Maintenance. A $35.00 lock-out fee will be charged for after-hours lock-out response.
Yes. Parking is unassigned, and you are allowed one passenger vehicle per lease signer.
Seasonal Pool, Indoor Spa, 24-Hour Fitness Center, Playground, Clubhouse with Pool Table, Gaming System, and Computers.
Pool is generally open Memorial Day through Laor Day, 8:00am to 10:00pm, 7 days a week.
Yes! Some breed restictions may apply; contact the Leasing Office for further details.
Refrigerator, Range, and Dishwasher.
Yes, with a minimum 3 month lease term when available.
Once all information needed to process the application has been received, final processing generally takes about 48 hours.
All payments must be made online via the resident portal or through a participating WIPS location. Using the resident portal, you can pay with a checking or savings account at no cost, or you may use a credit or debit card with an additional convenience fee. Using the option to pay at a participating WIPS location, this is similar to purchasing a money order and convenience fees may apply.
Yes, Renter's Insurance is required at move-in and must be in force throughout the term of your residency. Minimum $100,000.00 liability, you choose your amount for personal property coverage, and Community is named as an Interested Party or Certificate Holder.
Optimum and CenturyLink for cable and internet.
Your lease provides for a termination fee if you need to end your lease before the end of the contracted term. Other options may be available. Consult Leasing Consultant for additional details.
Call each utility company directly to set up your accounts (APS for electric service).
Residents are responsible for all utilities. Water/sewer/rubbish charges will be billed monthly by the community in addition to the monthly rent.
Yes, the city bus line has a stop within a block of the community. Mountain Line: http://mountainline.az.gov/routes/route-4-gold/ NAU students ride Mountain Link/Route 10 FREE with their JacksCard ID. Mountain Link: http://mountainline.az.gov/routes/route-10-mountain-link-maroon/
From Milton Road heading north, turn left onto University Avenue. Go straight through the stop sign, and we are on the left.
For Future Residents
Applications are completed online through our community website. Application, payment of a $200.00 holding deposit, all non-refundable application fees, and a signed and dated Reservation Form are needed in order to reserve your apartment.
Contact the Leasing Office for more information.
Employment, Income, Rental History, Credit, and Criminal background information are a part of our screening process.
Contact the Leasing Office directly at (928) 774-6968.
Appointments are preferred, and we are happy to accept walk-ins.
We do offer a Resident Referral program. Consult the Leasing Office for further details.
Onsite management is available seven days a week.
The Community Leasing Office will provide you with a map indicating the exact location of the available apartments.
Quiet hours are from 10:00pm to 8:00am.
There is a laundry facility on-site.
Safeway and Target are both within easy walking distance from the community.
Quiet hours are from 10:00pm to 8:00am. Fees may apply for Clubhouse usage. Contact the Leasing Office for additional information.
Contact the Leasing Office or put in a service request through the online Resident Portal. If it is an after-hours emergency, call the On-Call Maintenance.
When you reserve your apartment you will be provided with a Reservation Form that breaks down the overall cost for move-in including all required deposits and fees.
Didn't find an answer?
Our team is always ready to answer your questions.